Cancellation/Refund Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at director.hindustanmart@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at director.hindustanmart@gmail.com and send your item to: Shop No.21, Sabir Appt. Nizamuddin West, Delhi – 110013, India.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at director.hindustanmart@gmail.com for questions related to refunds and returns.

Your Satisfaction, Our Priority. Here’s how we handle cancellations and refunds at Hindustan Mart.

  1. Order Cancellation:
    • You can cancel your order within One Hour of purchase.
    • To cancel, contact our customer support with your order details.
  2. Refund Eligibility:
    • Refunds are processed if the cancellation falls within our specified timeframe.
    • Eligibility criteria apply; refer to your order confirmation for details.
  3. Refund Process:
    • Once your cancellation is approved, refunds are processed promptly.
    • Expect the amount to be credited to your original payment method.
  4. Non-Refundable Items:
    • Certain items may not be eligible for refunds.
    • Check product descriptions for non-refundable items.
  5. Damaged or Defective Products:
    • Contact us immediately if you receive a damaged or defective product.
    • We’ll arrange for a replacement or refund, as appropriate.
  6. Cancellation After Shipment:
    • Orders already shipped cannot be canceled.
    • Refer to our Return Policy for post-delivery cancellations.
  7. Return Shipping:
    • If a return is necessary, shipping costs may apply.
    • Details are outlined in our Return Policy.
  8. Contact Us:
    • For any cancellation or refund inquiries, reach out to our customer support.
    • Provide your order details for efficient assistance.

At Hindustan Mart, we strive to make your shopping experience seamless. Review our Cancellation/Refund Policy for clarity on the process, ensuring your satisfaction with every purchase.